Terms & Conditions
Please read carefully our terms of business which governs your use of our Web Site. By using this site and placing an order with Atlantic Memorials, you are agreeing to them. These Terms and Conditions will apply to any contract between us for the sale of goods and services to you. If you refuse to accept these Terms and Conditions, Atlantic Memorials will not be able to supply goods and services to you.
Atlantic Memorials will advise you if the terms & conditions change mid-order. Atlantic Memorials reserve the right to cancel an order at any stage.
All content of this web site is © Copyright to Atlantic Memorials. You may not copy, reproduce, republish or otherwise use Atlantic Memorials content in any way except for your own personal, non-commercial use. If you wish to use the content of the Atlantic Memorials website in any other way you must seek prior written permission from Atlantic Memorials. Please contact us for authorisation.
Unless otherwise stated, the design and layout of this website and any material published (including text, graphics, logos, images and attached documents) is the property of Atlantic Memorials under Copyright & Related Rights Act, 2000.
We will not share your personal information with third parties. We make your contact information available to other users that you transact with on this site to help complete the transaction, such as the website internet gate way Authorize.net.
This privacy statement describes the choices available to you regarding our use of your personal information and how you can access and update this information. We collect the following personal information from you: your name, email address, mailing address, phone number, credit card number, and billing address. As is true of most websites, we automatically gather your IP address, it is embedded in the security features of all websites. We use this information to fulfil your order and send you an order confirmation.
If you choose to use stripe to finalise and pay for your order, you will provide your credit card number, directly to Stripe. Its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information. Use of our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology (SSL). If you choose to use a third party payment option to pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.
Additional Policy Information
Correcting and updating your personal information: to review and update your personal information to ensure it is accurate, contact us at +353 (0) 74 956 1663
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices.
Please ensure you send a good quality image. If you require photoshop/editing work, which may incur additional charges. You will be informed of this once your order is received.
If you require a sample of the design before final print please select the option when choosing your quantity. Each sample costs €20. It is the customer’s responsibility to check the entire design & text copy content within the proof either on the pdf or printed sample provided.
Once you are happy with your final proof either pdf or printed sample please confirm approval by email. Receipt of your approval confirmation for print will start the publishing process and once this has begun, mistakes CANNOT BE RECTIFIED. You will be legally committed to paying ALL outstanding costs.
No orders are processed until the final design is approved by you in writing by email.
Due to differences in equipment, paper, inks and other conditions between colour proofing and production runs, a reasonable variation in colour between colour proofs and the completed job will be deemed acceptable unless otherwise agreed.
Our Cancellation & Refunds Policy
Orders can only be cancelled within 1 hour of order placement. After the time stamp on your email you have 1 hour to amend or cancel the order. All cancellations must be in writing to Atlantic Memorials by email to firstname.lastname@example.org (please if possible request read receipt).
It is the customer’s responsibility to check the entire design & text copy content within the proof provided. You will be required to send a written confirmation of your acceptance if you wish to proceed with the final design proof before going to print. Once cards are printed any further changes at your request will be chargeable at the full rate advertised on the site.
It is your responsibility to provide a high resolution photograph, it is recommended at 10MB or above therefore no refunds will be offered if the photographs provided by the customer are low resolution and result in poor print quality.
We reserve the right to print your cards if we have not received any further instructions within 6 weeks of the initial design proof supplied. In this instance we will create your cards based on the initial content supplied and set the design/text to our best advantage.
Customers are advised to report any product issues within 10 days of receipt of the order (all cards should be checked carefully/or randomly for larger orders). If your cards arrive incorrect due to our printing errors/materials, replacements will be issued (you may need to return the cards for examination). If your order was dispatched by us within the specified turnaround but is delayed, lost or damaged whilst in the care of the postal services then a free reprint will be offered. However we cannot be held responsible for late or missing orders due to circumstances beyond our control (refer to term “Force Majeure”). We do not offer refunds for late dispatch, in the case of a missing order your cards will be reprinted .
Every effort will be made to carry out the contract but its due performance is subject to cancellation by us or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any Act of God, War, Strikes, Lockout or other labour dispute, Fire, Flood, Pandemic, Drought, Legislation or other cause (whether of the foregoing class or not) beyond our control.
P&P and Delivery Times
Orders are normally dispatched in 14 working days from final proof approval/confirmation date received from you by email. (may be longer during busy periods). If your order is required urgently we advise that you enquire with us before you place your order.
COVID-19 – In some parts of the country An Post / DPD and other carriers have longer than usual delays of up to a week. We understand this is a s a result of staff shortages and increased online shopping activity. Please take this into consideration when ordering. We will sending you a tracking number so you will know when to expect your order.
Please note: We value the importance of your order and do our best to ensure orders are dispatched in a timely manner: However delays with third party carriers beyond our control can occur. Please don’t worry if your order has not arrived on time, I am always on hand to help.